You may be eligible for a refund if you meet these specific criteria:

• Request submitted within 14 days of course enrollment
• Less than 25% of course materials accessed
• No certificates or credentials downloaded
• Technical issues preventing course access (verified by our support team)
• Course content significantly different from description

Please note that promotional or discounted enrollments may have different refund terms outlined at the time of purchase.

Once your refund request is approved, processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Digital Wallets: 2-7 business days

Processing may take longer during peak enrollment periods or Australian public holidays. We'll keep you updated throughout the process via email notifications.

We understand that unexpected situations arise. Special consideration may be given for:

• Medical emergencies with supporting documentation
• Unemployment or significant financial hardship
• Course technical issues that prevent completion
• Military deployment or family emergencies

Each case is reviewed individually by our student support team. Documentation may be required to verify circumstances and determine the best resolution.

In certain situations, partial refunds may be offered:

• Course completion between 25-50%: 50% refund possible
• Subscription services: Prorated refund for unused months
• Bundle purchases: Individual course refunds may apply
• Extended programs: Module-based refund calculations

Partial refunds are calculated based on content accessed and time elapsed since enrollment. Our team will provide clear breakdown of any partial refund calculation.