Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
At sarnivethiq, we understand that your financial information and personal data are sensitive. This privacy policy explains how we collect, use, protect, and share your information when you use our financial education services.
We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988, ensuring your rights are protected according to Australian law.
Information We Collect
We collect information that helps us provide better financial education services and personalized learning experiences. Here's what we gather and why:
Personal Information
We collect this information when you register for courses, download resources, or contact our support team. Your educational background and financial goals help us recommend relevant content and track your learning progress.
Technical Information
- Device information (browser type, operating system)
- IP address and location data
- Website usage patterns and page views
- Course completion rates and quiz scores
- Time spent on different learning modules
This technical data helps us improve our platform performance and understand which educational content resonates most with our users.
How We Use Your Information
Your data serves specific purposes that directly benefit your learning experience:
Primary Uses
We use your personal information to deliver educational content, track your progress, send course updates, and provide customer support. We also analyze learning patterns to improve our curriculum and develop new courses that match student needs.
Educational Services
- Personalizing course recommendations based on your goals
- Tracking progress through learning modules and assessments
- Providing certificates and completion records
- Sending relevant financial education updates and tips
Platform Improvement
We analyze user behavior patterns to identify which topics need clearer explanations, where students commonly struggle, and what additional resources would be helpful. This data never includes personally identifiable information in our analysis reports.
Your quiz scores and course feedback help us refine our teaching methods and update content to reflect current financial trends and regulations in Australia.
Data Sharing and Third Parties
We maintain strict control over who has access to your information. Here's our approach to data sharing:
Service Providers
We work with trusted third-party providers for essential services like email delivery, payment processing, and website hosting. These partners can only access the minimum data needed to perform their specific functions.
Current Service Partners
Payment processors handle transaction data securely, email service providers manage course notifications, and cloud hosting services store encrypted user data. All partners must meet our data protection standards and comply with Australian privacy laws.
Legal Requirements
We may disclose information if required by Australian law, court orders, or to protect our users' safety and security. We'll notify affected users unless legally prohibited from doing so.
Business Transfers
If sarnivethiq is acquired or merges with another company, user data would be transferred as part of that transaction. Users would be notified in advance with options to delete their accounts if desired.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you, including course progress and account activity.
How: Email support@sarnivethiq.com with "Data Access Request" in the subject line.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect in our systems.
How: Log into your account settings or contact our support team directly.
Delete Your Account
Request complete deletion of your account and associated data, subject to legal retention requirements.
How: Submit a deletion request through your account settings or email our privacy team.
Restrict Processing
Limit how we use your data while maintaining your account access for essential services.
How: Contact us with specific restrictions you'd like to implement.
Data Portability
Receive your data in a structured format to transfer to another service provider.
How: Request data export through your account dashboard or via email.
Marketing Preferences
Control what types of educational content and promotional emails you receive from us.
How: Adjust preferences in your account or use unsubscribe links in emails.
Response Timeline
We respond to privacy requests within 30 days. For complex requests requiring extensive data retrieval, we may need up to 45 days and will notify you of any delays with regular progress updates.
Data Security and Protection
We employ multiple layers of security to protect your personal and financial information:
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Encrypted data storage with regular security audits
- Multi-factor authentication for admin access
- Regular penetration testing and vulnerability assessments
- Automated backup systems with secure offsite storage
Operational Security
Our team receives regular privacy training and follows strict access protocols. Only authorized personnel can access user data, and all access is logged and monitored.
We maintain incident response procedures to quickly address any potential security breaches. In the unlikely event of a data breach, we'll notify affected users within 72 hours and provide guidance on protective measures.
Your Role in Security
You can help protect your account by using strong passwords, enabling two-factor authentication, and avoiding public WiFi for accessing sensitive course materials or account settings.
Data Retention
We keep your information only as long as necessary to provide services and comply with legal requirements:
Active Account Data
While your account is active, we maintain your profile information, course progress, and learning history to provide continuous service and track your educational journey.
Inactive Account Policy
Accounts inactive for 3 years receive an email notification about potential data deletion. If no response within 60 days, we begin the process of anonymizing or deleting non-essential data while preserving any legally required records.
Financial Records
Payment information and transaction records are retained for 7 years to comply with Australian taxation and financial regulations, then securely destroyed.
Marketing Data
Email marketing data is removed immediately when you unsubscribe. Web analytics data is anonymized after 26 months and used only for platform improvement purposes.
International Data Transfers
Some of our service providers operate outside Australia, which means your data may be transferred internationally:
Transfer Safeguards
All international transfers comply with Australian Privacy Principles. We only work with providers in countries with adequate privacy protection or those who agree to equivalent safeguards through contractual agreements.
Current international services include cloud hosting (United States) and email delivery (European Union). These providers maintain security standards equivalent to or exceeding Australian requirements.
Your Control
If you prefer to restrict international data transfers, contact us to discuss alternative arrangements. Some services may be limited, but we'll work to accommodate your preferences where possible.
Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience and understand how our platform is used:
Essential Cookies
These cookies are necessary for the website to function properly. They enable core features like security, account login, and course progress tracking. Essential cookies cannot be disabled without affecting site functionality.
Analytics Cookies
We use analytics tools to understand which educational content is most valuable and where users encounter difficulties. This data is anonymized and helps us improve course design and platform usability.
Preference Cookies
These remember your settings and preferences, such as language choice, course bookmark locations, and notification preferences, to provide a more personalized experience.
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. We don't use cookies for advertising or sharing data with marketing networks.
Privacy Policy Changes
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements:
Notification Process
Significant changes will be communicated through email notifications and prominent website notices at least 30 days before implementation. Minor updates, such as clarifications or formatting changes, may be posted without advance notice.
Version History
We maintain a record of policy changes so you can review what has been modified over time. Previous versions are available upon request for your reference.
Your Options
If you disagree with policy changes, you can delete your account before the changes take effect. Continued use of our services after the change date indicates acceptance of the updated terms.
Privacy Questions and Contact Information
We're here to help with any privacy-related questions or concerns about how your data is handled.
Privacy Officer
support@sarnivethiq.com
Response within 48 hours
Postal Address
7 Norwood Ave
Launceston TAS 7250
Australia
Phone Support
+61 418 865 028
Monday - Friday: 9 AM - 5 PM AEST
External Resources
For complaints about privacy practices that we cannot resolve directly, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or phone 1300 363 992.